When KLAS Research publishes a First Look report, the findings aren’t ours to write. They belong to the customers: the directors, VPs, and compliance executives who use MDaudit every day to manage billing compliance, protect revenue, and navigate an increasingly complex audit environment.
In June 2026, KLAS published its First Look report on MDaudit: Streamlining Billing Compliance & Revenue Integrity Functions with Integrated Analytics & Workflow Automation. The report captures early feedback from healthcare organizations across a range of types (large-hospital health systems, academic medical centers, standalone hospitals, and clinics) who shared candid assessments of what’s delivering real impact and what innovations they’re looking forward to seeing us build next.
We’re proud to share their feedback, and what it means for the direction we’re taking the platform.
The Bottom Line, in Our Customers’ Words
KLAS summarizes the overall finding this way: interviewed customers are highly satisfied, describing a solution that transforms how their teams work. They talk about moving from manual, fragmented processes to streamlined audit workflows and powerful analytics that surface risks they never would have caught on their own. They describe a vendor that treats partnership as a practice, not a promise. And they describe real, measurable outcomes: greater coding accuracy, stronger compliance oversight, and the confidence that comes from knowing their program is built on data.
Those findings are meaningful to us. Not because they confirm what we hoped to hear, but because they reflect what true partnership looks like in practice: showing up as a long-term strategic partner, not just a software provider, listening deeply to what our customers need, and continuously raising the bar on their success.
What the Scores Show
MDaudit received A+ grades across three key performance indicators in the KLAS First Look report:*
- Development & innovation: A+
- Partnership: A+
- Likelihood to recommend: A+
MDaudit’s overall performance score was 94.0 on a 100-point scale, placing us in the “Highly Satisfied” tier of KLAS’s scoring methodology and well above the 2026 Best in KLAS software average of 81.1.
The three themes that rose to the top in customer feedback:
Significant workflow and efficiency gains. Before MDaudit, many customers were managing audit and compliance workflows through spreadsheets and survey tools. One director described the transition this way:
“Going from spreadsheets and the manual process of charge entry to MDaudit was a huge lift and a great experience because it saved a lot of time.”
— Director, MDaudit 2026 First Look Report, KLAS Research, June 2026
That shift from reactive, manual effort to integrated, automated workflows is exactly what the platform was built to enable.
A vendor that listens and acts on feedback. One of the themes that appeared repeatedly in the KLAS interviews was MDaudit’s responsiveness to customer input. A director described it this way:
“MDaudit is really interested in customer feedback. They’re always pretty open to what they can do better. The vendor has come up with ideas that I hadn’t even thought to ask about. They will show us a mock-up of what a new tool could look like and ask whether we’d be interested in it.”
— Director, MDaudit 2026 First Look Report, KLAS Research, June 2026
That kind of partnership is something we’ve built deliberately, through our Customer Success model, our community portal, and our product development process. It’s gratifying to see it reflected back through independent research.
Customer success as a genuine commitment. At MDaudit, customer success isn’t a department. It’s a philosophy that runs through every stage of the customer journey. From day one of implementation through ongoing support, continuous optimization, and the future products and services we’re building together, we measure our success by the outcomes our customers achieve. Multiple respondents called this out specifically in their KLAS interviews.
As one director noted:
“MDaudit is one of the best tools out there on the market. They don’t just implement the system and leave us to figure things out on our own. They want customer success.”
— Director, MDaudit 2026 First Look Report, KLAS Research, June 2026
That’s the standard we hold ourselves to across the entire customer lifecycle, and hearing it validated through independent customer research reinforces why we continue to invest, not just in our platform, but in the people and partnerships that make it work.
Here’s how Jaenna Babajane, our Chief Customer Experience Officer, describes what that commitment means in practice: “At MDaudit, we believe the customer relationship doesn’t begin at go-live and it doesn’t end at renewal. We are invested in every stage of the journey, from the moment a customer onboards to the innovations we’re building alongside them for the future. This report reflects the commitment our entire team brings to that every single day.”
— Jaenna Babajane, Chief Customer Experience Officer, MDaudit
Where We’re Headed Together
The KLAS report also gave us a clear view of where our customers see the most exciting opportunities ahead.
AI user experience. Our customers are inspiring us to make AI work more meaningfully for them, surfacing insights faster and more seamlessly within their existing workflows. It’s a challenge we’ve embraced. Our Auditor Assist capability is one of the ways we’re responding, building AI functionality that brings intelligence directly into the workflow so teams spend less time navigating and more time acting on what matters.
EHR integration and workflow continuity. Our customers have shared a clear vision for where the platform goes next, and it centers on a truly unified experience where audit workflows, medical records, provider education, and communication all live in one place. Our Epic FHIR API integration will bring medical records directly into the MDaudit platform, and a provider and coder education portal is planned for 2027, moving our customers closer to the end-to-end experience they’re asking for.
Two Lanes, One Platform: Risk and Revenue
The organizations represented in this KLAS report used MDaudit across a range of modules, reflecting the two core lanes the platform serves.
On the risk side, nearly all respondents were using professional billing and audit workflow tools, with strong adoption of risk analytics across the customer base. Those analytics capabilities benchmark against more than 15 billion claim and payment records, giving customers a level of risk visibility that would be impossible to achieve manually.
On the revenue side, hospitals are increasingly exploring billing audit workflow tools, including payer audit management, RevID for pre-bill charge reconciliation, and eValuator for pre-bill coding review, though adoption of these modules is still emerging among our customer base.
The pattern reflects something we see broadly across our customer base. Organizations typically enter through one door (either compliance or revenue integrity) and expand across the platform as they experience meaningful outcomes. The integrated analytics layer is what makes that expansion coherent. Instead of managing separate tools for separate problems, customers gain the enterprise-wide visibility they need to drive accountability, reduce risk, and protect revenue.
What Success Looks Like with MDaudit
The KLAS report includes a section on what customers and MDaudit itself recommend for a successful implementation. The themes that came through consistently were having a well-defined audit plan coming in, investing time in thorough training, taking advantage of implementation support, and building cross-functional alignment from the start.
MDaudit’s own recommendations to customers align closely with this. We encourage organizations to bring leaders who have a progressive vision for technology and can articulate the KPIs they’re optimizing for, to prioritize change management, to prioritize security and AI readiness organization-wide, and to foster collaboration across billing compliance, HIM coding, and revenue cycle.
They’re the characteristics of organizations that are operating at a higher level of revenue and compliance maturity, and what separates programs that deliver sustained ROI from those still building toward it.
Know Where Your Program Stands
The findings in this KLAS report reinforce something our customers tell us repeatedly: the difference between a good outcome and a great one often comes down to how mature the underlying program is before technology is even introduced.
MDaudit’s Revenue Integrity Maturity Assessment was built to help leaders answer that question honestly. It covers audit readiness, denial prevention, technology enablement, and cross-functional alignment, the four dimensions that drive outcomes across both the risk and revenue sides of the platform. It takes under three minutes to complete, requires no proprietary or confidential information, and produces an immediate benchmark score across four maturity tiers.
