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Hayes Tops Black Book’s 2021 Revenue Integrity Rankings

Nov 23, 2021 2 minute read

Hayes’ MDaudit Enterprise made its second consecutive appearance on the Black Book Research list of top-ranked revenue cycle management technology

solutions based on customer satisfactionBlack Book 2021 Logo and client experience. Hayes’ flagship revenue integrity platform received the highest honors in the category of Revenue Integrity, Billing Compliance, Auditing Workflow & Charge Analysis Platform Tools.

According to Black Book, 90% of the hospital finance executives and professionals it surveyed for the 2021 rankings identified vendor trust, accountability, transparency and ethics as the most essential criteria for extending software relationships – outranking scalability, value-adds or breadth of offerings in terms of priorities. In addition to determining the top-performing vendors among in-demand financial software and systems, the survey assessed the gaps and urgencies of revenue cycle management financial administration. The complete 2021 Revenue Cycle Management solutions survey results can be viewed here.

“The latest wave of COVID-19 challenges accompanying the deferred shifts to value-based care find most providers uneasily navigating through empowering virtual health, initiating patient positive experiences and sinking margins,” said Black Book Managing Partner Doug Brown. “Revenue cycle management remains the most pressing strategic focus in health systems nationwide, with system transformation vendors, solutions optimization consultants and RCM outsourcing firms in huge demand as the industry confronts the lingering effects of the pandemic on financial operations.”1

MDaudit Enterprise enables organizations to reduce compliance risk, improve efficiency and retain more of their revenue stream by providing workflow automation, risk monitoring, and built-in analytics and benchmarking capabilities – all in a single, integrated cloud-based platform.

Since 2009, Black Book Research has been conducting polls and surveys with healthcare executives and front-line users about their current technology and services partners. It awards top-performing vendors based on performance based on 18 qualitative indicators of client experience, loyalty, and customer satisfaction.

1 https://blackbookmarketresearch.newswire.com/news/black-book-announces-eleventh-annual-revenue-cycle-management-21555341

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