In case you missed it, MDaudit’s 2023 User Group Meeting (UGM) was a true success. Held November 1st – 2nd, this customer-exclusive, virtual event showcased the collaboration of the MDaudit team and 500+ attendees.
Looking to the Future
The first day of UGM commenced with an engaging session by MDaudit’s guest speaker, Jenny Blumenthal, CEO of Corporate Rehab, and author of Corporate Rehab: Ditch the Hustle Culture and Thrive Again.
Blumenthal shared insight into how we can better understand burnout and relight the spark in leadership and staff. Audience members shared their individual experiences relating to today’s challenges in the workplace. One of the session’s key takeaways was how to overcome “purpose anxiety-” the feeling that we always must be doing something productive and meaningful to be purposeful. Navigating today’s demands requires us to measure the impact of our actions vs the actions themself. Purpose can be found in the quality of what we do beyond the quantity of what we produce.
As professionals in the field of healthcare, there is meaning in our daily workflows. How we approach industry challenges while maintaining our purpose will be essential to our success as we go into 2024. An audience poll from this session indicated that 37% of the audience wanted to discover more purpose (reconnecting to what lights them up at work), and 36% wanted a reset (the chance to decipher what is getting in the way of their purpose).
Key Sessions
An audience favorite, MDaudit’s 2023 Benchmark Report (released November 3, 2023) was presented at UGM by our Director of Market Strategy, Danna Finnegan. This session discussed current challenges and trends in billing compliance, HIM/coding, and revenue integrity sectors, with a discussion on available solutions being driven by the MDaudit platform and community.
Product Roadmap, presented by Lee-Ann Ruf, VP of Product Management at MDaudit, also generated lots of audience engagement with the presentation of product accomplishments in 2023, including:
- 3 major releases
- 9 maintenance releases
- 300+ New Features
- 40% Customer Based Enhancements
Three additional features are scheduled for the end of 2023 that will improve platform auditing and reporting capabilities. Ruf highlighted MDaudit’s journey with artificial intelligence (AI) and its future direction to proactively reduce user admin time and workloads. For 2024, MDaudit’s product team will be launching:
- 4 major releases
- 8 maintenance releases
Celebrating Client Success
Over two days, the audience heard from various MDaudit customers about how they are overcoming industry challenges with the help of platform solutions. We want to thank those who participated in our customer panel. Sharing insights, stories, and encouragement is something this community does remarkably well.
The second day of UGM focused on strategy sessions and customer panels led by the collaboration of client representatives and MDaudit team members. These special session topics included:
- Leveraging AI and analytics to manage compliance risks and revenue integrity
- Leveraging analytics to accelerate organizational success
- Internal auditing workflow tips
- Driving insight around AI key performance indicators (KPIs) and change analysis
- CCO panel-compliance focused
- Leveraging expanded audit workflows
Thank you, MDaudit customers for participating in this valuable event! Our success relies on your feedback and communication. We appreciate the opportunity to collaborate with the people and organizations who fuel MDaudit’s innovation.
Our annual UGM is just one of the many benefits available to MDaudit customers. Learn more about the value of working with us!
