Implementation
In as little as four weeks, MDaudit’s agile implementation program gets you and your teams ready to use the platform. Following successful implementation, we continue to work with you on post-live optimizations, including fine-tuning configurations, process optimizations, and ongoing employee training. This ensures rapid deployment without sacrificing the education vital to long-term success.
Training
MDaudit users will experience a blended training approach with eLearning, instructor-led training, and consultative coaching sessions. This comprehensive approach ensures access to the proper training at the right time. Periodic live training workshops provide advanced usability training on topics inspired by community feedback.
Customer Support
With access to an experienced customer support team, dedicated customer success managers, and the MDaudit peer community, help is available whenever needed. Our customer support team brings over 45 years of combined experience supporting customers on MDaudit. And to ensure your continued success with MDaudit well beyond implementation, we assign a dedicated Customer Success Manager to each MDaudit customer.
MDaudit Community Support
Customers can also seek support from prominent healthcare organizations across the country by leveraging the expertise of the MDaudit community. As a member of the MDaudit partner community, you can access and use a growing library of proven, curated risk management and compliance best practices. You can benchmark your organization’s performance against real-world data from MDaudit community peers or national CMS data to understand your efficacy better and identify potential risk areas for further analysis. MDaudit facilitates opportunities throughout the year for customers to network with peers in the industry.
Ongoing Education
Through live, monthly educational webinars, MDaudit customers can continue to learn how the healthcare industry impacts their daily work lives and how to navigate its complexities. Additionally, MDaudit consistently develops content such as blogs, white papers, case studies, and a monthly newsletter that reveals insightful and valuable tactics to take back to your organization.
MDaudit LEARN
Our simple, easy-to-use learning center is where users can train to enhance their efficiency and assist in operationalizing the platform within their organization. LEARN can help in creating an audit, running a report, or learning a brand-new workflow as users identify and select appropriate coursework for themselves or peers based on role or experience level. LEARN is adapted at the implementation level, can be used to train new employees, and is there for current users who want to brush up on specific skills through an individual course catalog organized by topic.
Customer Success Stories
Check out popular case studies of customers who have successfully implemented MDaudit and transformed their compliance and revenue integrity organizations.
