At the end of 2021 KLAS Research was invited to talk with MDaudit clients to learn more about the challenges they face and how MDaudit helps address revenue and compliance risk.
19 individuals were interviewed from a mix of healthcare organization types including hospitals, academic health systems and multispecialty groups. The primary reasons the customers selected MDaudit was the vendor relationship and partnership, product functionality and available analytics. All of the customers saw outcomes within 6 months of using MDaudit and 32% claimed they saw outcomes immediately.
KLAS claims “Hayes’ MDaudit product provides a cloud-based solution for provider organizations to improve efficiencies in workflow processes related to professional and hospital billing analysis. MDaudit is a compelling solution for all providers to consider because of the ability to perform billing audits, compliance risk reviews, and prospective billing reviews that result in improved financial outcomes of less than six months. Hayes receives good marks for their customer service and training programs and provides a flexible analytics solution to effectively evaluate RCM operations.”
Report Highlights
The Solution’s Long-Term Viability in Healthcare
“An RCM environment supporting both fee-for service and value-based care models requires focused, timely evaluations of billing practices and compliance risk for professional and hospital billing. Solutions such as MDaudit are well positioned to help healthcare organizations rapidly transform their billing audits and compliance risk processes. The addition of benchmarking metrics drives organizational RCM comparisons and standardization. MDaudit provides flexible reporting options, including ad hoc reporting, an audit API module to extract data, customizable reporting, and self-service functions using natural language search.”
Key Performance Indicators
| Overall product quality:
A |
Product works as promised:
A |
Drives tangible outcomes:
A |
| Quality of phone/web support:
A |
Supports integration goals:
A |
Likely to recommend:
A |
MDaudit helps us organize and process our audits more effectively. It also helps us to identify trends and risk areas for our claims submissions…The expected outcomes of MDaudit are helping us identify different risk areas through the analysis…There is new audit functionality that has some unexpected enhancements, and those have been beneficial to those who work in different areas. We can pinpoint the specific access that people need.
The people with Hayes are all great. I have even been on the phone with C-suite members. I have never worked with a vendor that has cared more about their customers’ needs than Hayes does, and it is refreshing…They make sure to keep us involved. We get together, talk about product development, help them formulate updates, and give our opinions.
The Bottom Line
“MDaudit is a cloud-based platform that provides technology to improve revenue, mitigate compliance risk, and streamline operations. Clients report a robust system, which includes capabilities for averting billing errors, auditing workflows, and doing analytics and reporting. They also describe a proactive partnership with the firm and appreciate the thorough training and expertise that Hayes brings to implementations and upgrade.”
To learn more about how MDaudit can increase productivity, identify billing and compliance risk and build confidence into your revenue stream, click here to request a demo.
