Hayes Management Consulting was rated highest among competing firms in Revenue Cycle Management Optimization consulting and was named in the top four advisors in client-rated healthcare IT engagements for Clinical Optimization and Workflow consulting.
On August 17, 2018 Black Book Research announced the top information technology advisors and consultants as collected from nearly 2,000 healthcare providers and organizations in client experience and satisfaction. In total, 142 consultant firms received crowd-sourced evaluations from the polls conducted Q1 to Q3 2018.
Black Book Market Research LLC measures customer satisfaction across 20 consultant-centric, copyrighted key performance indicators: level of advisory expertise on subject matter, innovation, training, engagement successes, expertise with governance and organizational structure, strategic engagement customizations, vendor agnostic identification and selection processes, values and integrity, objectivity in advisement, scalability, marginal value adds, client care, accountability and trust, reliability, consultant firm viability and management stability, return on investment, quality of recommendations, process improvement tools, and marketing brand image.
